For ages 21 and above

ans79 Responsible Gaming — Your safety is our priority

Online gaming should remain a source of fun and entertainment — not addiction or problems. ans79 is committed to always standing by you to ensure safe and informed gaming.

Why we believe in Responsible Gaming

ans79 believes that online gaming is a form of entertainment, but it should be enjoyed mindfully. Responsible gaming means knowing your limits, keeping control of your time and money, and seeking the right help if gaming starts to become a problem in any way. We invite every player to be honest with themselves before playing on our platform.

Responsible gaming is not just a policy — it is part of ans79's core culture. We want every one of our members to enjoy games happily, healthily, and mindfully. Toward that goal, we provide a number of protective tools and resources that you can use at any time.

Our Protective Tools

Use these tools to keep your gaming experience safe.

Deposit Limit

Set a daily, weekly, or monthly deposit limit. Once set, reducing a limit takes effect immediately; increasing it takes effect after 72 hours. This reduces the risk of overspending and helps you stay within your budget.

Time-Out Break

If you feel you need a short break, take a time-out from 24 hours up to 6 weeks. During this time your account will be temporarily inactive and you will not be able to access any betting or casino games.

Self-Exclusion

If gaming has become a serious problem, choose a permanent or long-term self-exclusion. Activating this option will keep your account closed for a minimum of 6 months up to permanently. You can set this up by contacting support via live chat.

Session Time Limit

Set a time limit for each gaming session. When the set time is up you will be reminded, so you do not spend excessive time gaming and can maintain balance in your daily life.

Account History Review

You can view a detailed history of all your deposits, withdrawals, bets, and gaming activity at any time. Regularly reviewing your own activity makes it easier to stay aware of your spending patterns.

24/7 Support

If you have any concerns about gaming, our Bengali-speaking support team is always ready. Speak directly via live chat — we will help you confidentially and without judgment.

Warning Signs of Problematic Gaming

Stay aware of your own behaviour — if these signs appear, seek help.

Be alert if these signs appear

Repeatedly playing to try to recover lost money ("chasing losses")
Feeling anxious, irritable, or restless when unable to play
Hiding gaming time and money from family, friends, or at work
Spending money on gaming instead of paying bills or covering essential expenses
Spending more time or money than your set limit and being unable to stop
You have tried to stop gaming but have failed repeatedly
Gaming instead of sleeping, eating, or completing other daily activities

If even one of the signs above appears in you, please take a break and contact us. Asking for help is an act of courage — not weakness.

How to Use the Protective Tools

Log in to Your Account

First, sign in to your account at ans79. All responsible gaming tools can be found within your profile settings.

Go to Account Settings

Click on the "Account Settings" or "Safe Gaming" option from the navigation menu. There you will find options for deposit limits, time-out, and self-exclusion.

Set Your Limits

For deposit limits, enter a daily, weekly, or monthly amount. For time-out, choose your preferred duration. For self-exclusion, select a period of at least 6 months.

Confirm

Save your changes and check the confirmation message. Reducing a deposit limit takes effect immediately. Increasing a limit takes effect after 72 hours.

Contact Support

If you have trouble with any setting or want to set up self-exclusion, speak directly in Bengali via our 24/7 live chat — we will help you immediately.

Protection for Minors

ans79 strictly upholds that this platform is for those aged 21 and above only. Age is verified at registration and any suspicious account is investigated.

If there are any minors in your home, use password protection on your device and keep it logged out. Consider using NetNanny or similar software for child protection.

Age verification is mandatory for all new accounts
The right to immediately suspend an account suspected of belonging to a minor is reserved
Identity confirmation documents may be requested
Use of child protection software is advised

Core Principles of Responsible Gaming

Gaming is for entertainment — not as a source of income
Only play with money you can afford to lose
Do not play while intoxicated or under mental stress
Take regular breaks and stick to your time limits
Prioritise spending time with family and friends
Keep your emotions in check after a loss — winning is not guaranteed

Check Yourself

Answer these questions honestly — for your own sake.

Time Control

After you start gaming, can you stop within your set time? Or does "just a little more" turn into hours passing by?

Money Tracking

Do you know the total amount you spent on gaming last month? Was that amount within your budget?

Mental State

After a loss, do you sit back down to play just to "make it back"? Or after a win, do you feel the urge to bet even more?

Impact on Relationships

Has gaming caused any disagreements or concerns with family or people close to you? Have they ever asked you to cut back on gaming?

If you feel concerned by your answers to the questions above, please speak with our support team via live chat. Your identity and information will be kept completely confidential.

Get Help — You Are Not Alone

Gaming problems can come into anyone's life — it is not a character flaw. Getting help at the right time makes it possible to return to normal life.

ans79 Live Chat

Speak directly in Bengali 24 hours a day, 7 days a week. Our team is always ready to help you set up responsible gaming tools or to address any concerns.

Email Support

Email us to share details or to request self-exclusion. We will respond promptly and confidentially.

[email protected]

Professional Support

If gaming addiction has become serious, consult a mental health professional. Seeking counselling services in Bangladesh is completely normal.

Responsible Gaming FAQ

After logging into your account, go to the "Account Settings" or "Safe Gaming" section. From there you can set a daily, weekly, or monthly deposit limit. Reducing a limit takes effect immediately. If you have any issues, let us know via live chat.

Self-exclusion can be for a set period (minimum 6 months) or permanent — both options are available. For a set period, once it expires you can reactivate your account after going through a "cooling-off period". For permanent self-exclusion, the account is not reactivated. Please speak with us before making this decision.

Some common signs are: repeatedly playing to try to recover lost money, being unable to stop gaming, hiding gaming from family, placing bets instead of covering essential expenses, and feeling mentally restless when unable to game. If any of these signs appear, please talk to our support team.

No. ans79 strictly enforces a 21+ age restriction. Age is verified at registration and identity confirmation documents may be requested in any suspicious case. Accounts found to belong to minors are closed immediately.

Yes. Your account balance remains fully secure during a time-out or self-exclusion. You can request a withdrawal at any time. A time-out only suspends gaming activity — it does not touch your funds.

Start by speaking with them with empathy — avoid anger or accusations. Contact our support team — we also guide family members. If you feel it is necessary, seek advice from a mental health professional. Remember, asking for help is the most courageous thing you can do.

Play mindfully today

Use the protective tools for safe gaming and keep entertainment as just that — entertainment.